Frequently Asked Questions
FAQs for DC Talk Therapy
What are your hours? We understand the work demands of our clients, so our therapists offer counseling appointment times that accomodate your schedule. In addition to regular business hours, we offer early morning hours (7 am and 8 am), evening hours (5:30 pm, 6:30 pm and 7:30 pm) and Saturday hours (9 am to 5 pm).
I need help now. How quickly can I see one of your counselors? Typically within three business days, sometimes within one business day.
What about insurance? All of our therapists at DC Talk Therapy are out-of-network providers for all of the major health care companies, including Blue Cross/Blue Shield, Aetna, Cigna and United Behavioral Health. Out-of-network psychotherapy coverage varies by insurance carrier and policy, so we encourage you to call your insurance company prior to your first session to find out your exact mental health coverage. Often, clients are reimbursed between 50-80% by their insurance company for counseling sessions.
What payment do you accept? All of our counselors accept cash, checks and credit cards/debit cards (VISA, MasterCard and Discover). Payment is expected at the time of service. We provide counseling clients with a typed statement at the beginning of each month for those who want to submit for reimbursement from their insurance company. Note: Some counseling clients choose not to file for reimbursement for confidentiality reasons. We respect that choice.
How come you’re not in-network? Our counselors have made a conscious choice to go out-of-network, thereby working for you, the client, and not the insurance company. Insurance companies may not only dictate the length of treatment but also the kind of treatment you receive. In addition, it can request detailed information about the client that the client may not want to disclose. We prefer to avoid all of that and work with the client’s best interests in mind.
Do you offer shorter or longer sessions? Yes. Kathy Richardson offers 30- and 90-minute individual therapy sessions, Erin Nes offers 75- and 90-minute couples counseling sessions, and David Sternberg and Mari Clemson-Hines offer 30-minute individual counseling sessions. Ninety minute counseling sessions are good for those looking to make significant progress in a short period of time. Thirty-minute sessions are about half the cost of regular sessions, so they appeal to those clients on a tighter budget.
Do you offer counseling sessions over the phone? Yes, but only on a limited basis. Two of our therapists, David Sternberg and Kathy Richardson, offer phone sessions for those interested in 30-minute sessions or the traditional 45-50 minute psychotherapy hour. Phone sessions are ideal for those who travel a lot.
If you have any other counseling or psychotherapy-related questions, please call us at 202.588.1288 or email our administrative assistant Susan Doyle at firstname.lastname@example.org. We’d be happy to answer any questions you have.