Frequently Asked Questions
FAQs for DC Talk Therapy
What are your hours? We understand the work demands of our clients, so our therapists offer counseling appointment times that accomodate your schedule. In addition to regular business hours, we offer early morning hours (7 am and 8 am), evening hours (5:30 pm, 6:30 pm and 7:30 pm) and Saturday hours (9 am to 4 pm).
I need help now. How quickly can I see one of your therapists? Typically within three business days, sometimes within one business day. Please call our administrative assistant Susan Doyle at 202.588.1288 or email her at email@example.com to schedule an appointment. She is very responsive and will work with you to match you up with the right therapist based on your needs.
Where are you located? DC Talk Therapy is in the Woodley Park neighborhood of Washington, D.C., directly across the street from the National Zoo. We are halfway between two Metro stops (red line) — Cleveland Park and Woodley Park. We are in the South Entrance of the building, next to Starbucks. If you choose to drive, there is side street parking usually available, up to two hours.
What about insurance? All of our therapists at DC Talk Therapy are out-of-network providers for all of the major health care companies, including Blue Cross/Blue Shield, Aetna, Cigna and United Behavioral Health. Out-of-network psychotherapy coverage varies by insurance carrier and policy, so we encourage you to call your insurance company prior to your first session to find out your exact mental health coverage. Often, clients are reimbursed between 50-80% by their insurance company for counseling sessions.
What payment do you accept? All of our therapists accept cash, checks and credit cards/debit cards (VISA, MasterCard and Discover). Payment is expected at the time of service. We provide counseling clients with a typed statement at the beginning of each month for those who want to submit for reimbursement from their insurance company. Note: Some counseling clients choose not to file for reimbursement for confidentiality reasons. We respect that choice.
How come you’re not in-network? Our therapists have made a conscious choice to go out-of-network, thereby working for you, the client, and not the insurance company. Insurance companies may not only dictate the length of your treatment but also the kind of treatment you receive. In addition, it can request detailed information about the client that the client may not want to disclose. Our therapists prefer to avoid all of that and work with the client’s best interests in mind.
Do you offer shorter or longer sessions? Yes. Kathy Richardson offers 30- and 90-minute individual therapy sessions; Erin Nes offers 75-, 90-minute and 2-hour couples counseling sessions; and David Sternberg and Mari Clemson-Hines offer 30-minute individual counseling sessions. Ninety minute counseling sessions are good for those looking to make significant progress in a short period of time. Thirty-minute sessions are about half the cost of regular sessions, so they appeal to those clients on a tighter budget.
Do you offer counseling sessions over the phone? Yes, but only on a limited basis, and we do not offer Skype sessions. Two of our therapists, David Sternberg and Kathy Richardson, offer phone sessions for those interested in 30-minute sessions or the traditional 45-50 minute psychotherapy hour. Phone sessions are ideal for those who travel a lot.
What if I need to cancel a session? We understand that occasionally you need to cancel your therapy session for a variety of reasons. However, we ask that you give us 24 hours notice. If you do not cancel within 24 hours, we will bill you in full for that session. We understand that true emergencies occasionally occur and that those take precedence, so we will not bill under those circumstances. Also, if you know weeks or months in advance that you will be away on vacation, please let your therapist know as soon as possible.
Is your office closed on major holidays? DC Talk Therapy is closed for the following holidays: New Year’s Day; Memorial Day; July 4th; Labor Day; Thanksgiving and the day after; and Christmas Eve through New Year’s Eve. We remain open on all other federal holidays.
Is your office open in bad weather? DC Talk Therapy follows the federal government’s lead in terms of closing. So, for example, if the government is closed due to snow, so are we. However, we open at our regular time if the government opens one or two hours late. If you feel unsafe to come into the office on a day with inclement weather, please call or email us to let us know and you will not be charged. We do not want you to compromise your safety.
If you have any other counseling or psychotherapy-related questions, please call us at 202.588.1288 or email our administrative assistant Susan Doyle at firstname.lastname@example.org. We’d be happy to answer any questions you have. Our therapists look forward to working with you and helping you to make positive changes in your life.